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FAQs

FAQs

About EzeeLum

Welcome to EzeeLum, where we believe in making smart living effortless. We are a leading provider of cutting-edge smart lighting solutions, offering a wide range of intelligent products to enhance your living spaces. With a focus on simplicity, functionality, and innovation, we strive to revolutionize the way you experience lighting in your home or office.

At EzeeLum, we understand the potential of smart technology to transform everyday living. Our mission is to simplify the integration of intelligent lighting into your life, making it accessible and convenient for everyone. We believe that technology should enhance your lifestyle without adding complexity, and that’s why we have carefully curated a collection of smart lighting products that are intuitive, user-friendly, and aesthetically pleasing.

Our product lineup includes a variety of intelligent lighting solutions designed to suit different needs and preferences. Whether you’re looking to create ambient lighting with our smart recessed lights, highlight specific areas with our spotlights, add versatility with our track lights, or add a touch of creativity with our light strips, EzeeLum has the perfect solution for you. Our products combine sleek design, advanced functionality, and seamless integration with popular smart home platforms, allowing you to effortlessly control your lighting settings and create the perfect ambiance at any time.

We take pride in the quality of our products and strive for excellence in every aspect of our business. Our team of dedicated professionals is committed to providing outstanding customer service and ensuring your satisfaction at every step. We believe that your experience with EzeeLum should be as smooth and delightful as the lighting solutions we offer.

Join us on our mission to simplify smart living and discover a new level of convenience, comfort, and style with EzeeLum. Explore our range of intelligent lighting products and transform the way you illuminate your world.

Experience simplicity. Illuminate brilliance. Choose EzeeLum.
 

Orders + Returns

HOW DO I TRACK MY ORDER?

 – You can track your order 1-3 business days after purchase. Please come to this site to track your order or fill your tracking number below for tracking

Please fill in your tracking number to track your order:

Note: In case the order was unable to track or delay, please contact us immediately to resolve it in time!


CAN I RETURN OR EXCHANGE AN ITEM?

– Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order. An original receipt or gift receipt is required. 


HOW CAN I CHANGE OR CANCEL MY ORDER?

– To change or cancel your order, contact Customer Service at [email protected]. Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations on some items, view our Return Policy.


WHAT SHIPPING OPTIONS ARE AVAILABLE?

– Our products are delivered in two ways, either:
        * Fast Shipping: 5-7 days (Just only for some products that have a “fast shipping” sign)
        * Standard Shipping: 6-19 days

NOTE: In some cases, please expect a delay of 3-5 business days (Due to the COVID-19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order. 


WHY MY ORDER WAS DELAYED?

– Have 2 reasons for the package was delayed
         1. Weather condition: Our country, or your country, or the third country where airplanes fly through was getting storms or bad weather conditions. The package may be faced with a delay of about 3-5 business days
         2. Custom Delay: This is a rare case. Your country custom will hold the product for checking the product, quality, and certification. This process may take many days for resolving. So your package may be faced with a delay of about 10-13 business days.


WHY MY ORDER CAN’T TRACK AFTER 3 BUSINESS DAYS SINCE I ORDER?

– With the order can’t track after 3 business days since purchase. Please contact us immediately, because it may be lost in pick-up or many reasons that this order can’t be shipped. Please note this problem, and notify us as soon as possible by Mailing to [email protected], or fill this form here: https://ezeelum.com/pages/contact-us


WHAT SHOULD I DO WHEN THE PRODUCT WAS INCOMPLETE/DEFECTIVE?

– If you get the product is defective, please take the photo and contact us immediately for replacement by come to contact us page or email to [email protected] (including the photo for fast resolving)
 

Satisfaction

HOW CAN I GIVE THE FEEDBACK AFTER ORDERING?

– Sincerely, EzeeLum want to get feedback from customers to improve our business in the future. We want to make sure our customers get 100% satisfaction with EzeeLum. We also give a special gift after customers send feedback with photos of the product. You can give feedback here, or email [email protected]


HOW IS THE SATISFACTION GUARANTEED?

– We believe in 100% customer satisfaction and that is why we are offering all customers a 30-day money-back guarantee! If you are not satisfied with your EzeeLum Products, you may return the item within 30 days from the receiving date for a full refund. If you don’t like your product, get a full refund within 30 days, no questions asked.


Online Security

WHEN I SUBMIT CREDIT CARD INFORMATION ONLINE, IS IT SECURE?

– EzeeLum has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the ezeelum.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.